It's as simple as...
We'd always rather hear about an issue than have you go away from our interaction with a bad taste in your mouth. Let us know, how can we make it right for you.
The problem was us?
We make it go away.
The issue was on your end?
We make it go away.
The fault was with Godzilla invading a local city?
We make it go away.
Forgot to order those three 4XLs for Judy?
Well shucks, we'll get on it.
Found a hole in a shirt?
Darn, we'll get on it.
Dryer never shut off and melted the print?
These things happen, don't you worry.